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Hot!Microchip customer support

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Jingxian
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2020/08/16 18:52:40 (permalink)
5 (1)

Microchip customer support

Where is the Microchip customer support link in Microchip web site? I can't find out it. Can Microchip provide a link?
Best Regards,
Jingxia
#1

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    dan1138
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    Re: Microchip customer support 2020/08/16 19:18:57 (permalink)
    5 (1)
    Jingxian
    Where is the Microchip customer support link in Microchip web site? I can't find out it. Can Microchip provide a link?
    Best Regards,
    Jingxia


    https://microchipsupport.force.com/s/
    #2
    mpgmike
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    Re: Microchip customer support 2020/08/16 19:20:20 (permalink)

    I don't need the world to know my name, but I want to live a life so all my great-grandchildren proudly remember me.
    #3
    ric
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    Re: Microchip customer support 2020/08/16 21:17:00 (permalink)
    5 (2)
    Microchip home page ( www.microchip.com )
    Top menu: "Design support"
    Second last item is "Technical Support"
    Which takes you to https://microchipsupport.force.com/s/ as reported above.
     

    I also post at: PicForum
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    #4
    PStechPaul
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    Re: Microchip customer support 2020/08/17 00:56:21 (permalink)
    4.67 (3)
    Seems that Microchip has transferred their official support venue to another entity. The domain is "force.com", which redirects to:
    https://www.salesforce.com/products/platform/products/force/?d=70130000000f27V&internal=true
     
    I haven't submitted a support ticket for quite a while, and I don't know if things work the same way. When I first started programming PICs over 20 years ago, with my only experience with embedded designs being 8085 and Z80, I couldn't figure out why some variables (file registers) were changing value unexpectedly. I called Microchip in Chandler and actually spoke with an engineer who kindly and patiently informed me about bank switching. I don't expect that level of support now, but generally I have not had much luck with support tickets. Now I always find answers by posting here, or just using an internet search which provides many sources of information.

     
    #5
    mlp
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    Re: Microchip customer support 2020/08/17 07:30:45 (permalink)
    5 (1)
    PStechPaul
    Seems that Microchip has transferred their official support venue to another entity. The domain is "force.com",

    Salesforce is a SaaS tool for CRM just as O365 is Microsoft's SaaS office suite.
    It'll still (for now) be Microchip people handling the queries.

    Mark (this opinion available for hire)
    #6
    mpgmike
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    Re: Microchip customer support 2020/08/17 08:42:00 (permalink)
    5 (1)
    Dan, I think your post must have uploaded milliseconds before mine.  I wasn't trying to repeat what you posted.

    I don't need the world to know my name, but I want to live a life so all my great-grandchildren proudly remember me.
    #7
    dan1138
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    Re: Microchip customer support 2020/08/17 09:13:55 (permalink)
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    mpgmike
    ...  I wasn't trying to repeat what you posted.

    No worries mate. :)
    #8
    ric
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    Re: Microchip customer support 2020/08/17 13:39:59 (permalink)
    5 (2)
    mark.pappin
    PStechPaul
    Seems that Microchip has transferred their official support venue to another entity. The domain is "force.com",

    Salesforce is a SaaS tool for CRM just as O365 is Microsoft's SaaS office suite.
    It'll still (for now) be Microchip people handling the queries.

    But presumably moves it onto a web server NOT controlled by the "experts" who maintain the server this forum runs on ...

    I also post at: PicForum
    Links to useful PIC information: http://picforum.ric323.co...opic.php?f=59&t=15
    NEW USERS: Posting images, links and code - workaround for restrictions.
    To get a useful answer, always state which PIC you are using!
    #9
    Mysil
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    Re: Microchip customer support 2020/09/16 08:50:05 (permalink)
    5 (1)
    Hi,
    Since introduction of MPLAB X, Harmony and Microchip Code Configurator,
    Microchip Support seem to have been overwhelmed with support requests.
     
    I have not made many support tickets,
    but the problem I presented some time back, got competent attention and correct advise.
    Although with some response time.
     
    Introduction of the Salesforce database and new webserver,
    may seem to be part of some reorganizing to eventually reduce the backlog.
     
    There are some messages indicating that webservers react differently to different web browsers.
     
        Mysil
    #10
    Murton Pike Systems
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    Re: Microchip customer support 2020/09/16 11:34:21 (permalink)
    0
    My last ticket took over a week to get a reply.
     
    I made the mistake of not reading errata for pic I was using.
    Datasheet says it does USB, errata sheet says no.
    So wasted a pcb.
     
    #11
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