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AnsweredHot!Looking for ATWINC1500 Help

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scotty2541
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2019/12/10 08:31:57 (permalink)
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Looking for ATWINC1500 Help

Sorry to ask this here, but....
 
I want "technical" information on a device...
These forums ONLY support IDE and software.  But can find NO OTHER channel to ask for help...
 
I've looked ALL OVER the web site, and there is no place to get help from Microchip, except a phone number.  And it says you have to have a valid case to call.   "Cart before the horse" ??  How do you get a "Valid Case"??
 
All I want in the interface protocol (SPI/UART) to a device.  Not a library that incestuously works ONLY with other Microchip IDEs and devices.  They published it for the product line that says "not recommended for new designs".  But they won't publish it for current devices??  So I can't integrate it with an existing design that uses another MCU...?

If that is their position, they've lost a MASSIVE market share.
 
Can anyone direct me on how to ask Microchip for documentation on the "AT" WiFi modules?  The refuse to make available the command reference guide, like they did for the "RN" modules.
 
-CSW
post edited by scotty2541 - 2019/12/10 11:53:34

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-Scotty
#1
Jim Nickerson
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Re: Where to get help??? 2019/12/10 08:33:03 (permalink) ☼ Best Answerby scotty2541 2019/12/10 08:35:09
#2
Gort2015
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Re: Where to get help??? 2019/12/10 08:57:44 (permalink)
-1 (3)
SPI/UART - you can find that anywhere on the net.
If you are talking about pinouts and addresses then there are complete MC datasheets.
 
It's not rocket science to setup spi or uart.
 
"If that is their position, they've lost a MASSIVE market share."
I don't count one as massive.
 
Probably better off with a Raspberry Pie where not so much thinking is involved.

MPLab X playing up, bug in your code? Nevermind, Star Trek:Discovery will be with us soon.
https://www.youtube.com/watch?v=Iu1qa8N2ID0
+ ST:Continues, "What Ships are Made for", Q's back.
#3
Jim Nickerson
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Re: Where to get help??? 2019/12/10 08:58:12 (permalink)
+2 (2)
Ian's post details why you have trouble posting and what to do https://www.microchip.com/forums/FindPost/777101
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#4
scotty2541
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Re: Where to get help??? 2019/12/10 09:02:25 (permalink)
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Don't use images, links, or format code...
None of which applies to my attempted reply.

{Code shown is not to scale}
-Scotty
#5
Jim Nickerson
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Re: Where to get help??? 2019/12/10 09:05:08 (permalink)
+1 (1)
Did you follow the link on the support page to "how to submit... " ?
I have found following all of the suggestions in Ian's thread have helped me regarding posting.
Please send no more private messages to me.
 
#6
scotty2541
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Re: Where to get help??? 2019/12/10 09:12:55 (permalink)
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1.  Setting up SPI or UART is not the question.  The command set in the question.
2.  Part evaluation is the first step when making selections.  Why do you assume I am not employed by a company that wants thousands of parts a year?
3.  Even if I WAS only looking for a single part to use only once for all eternity, other potential customers might also want to obtain this type of information.
 
I am not...  I am attempting to research and prototype an alternative device to USB WiFi dongles for a large production unit, and demonstrate that the support for these modules is more reliable than relying on consumer units.
 
And this is proving my premise of better support to be wrong.  At least from Microchip.
 
I am looking for the "Command Reference Manual" for the AT units, just like was published for the RT WiFly units.
Nowhere to be found...  and even nowhere to be able to ask...
 

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-Scotty
#7
Jim Nickerson
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Re: Where to get help??? 2019/12/10 09:16:53 (permalink)
+1 (1)
You do understand this is a forum with end users like me ( not a Microchip Employee ) trying to help when we can if so inclined.
 
If you want support from Microchip open a support case.
#8
scotty2541
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Re: Where to get help??? 2019/12/10 09:16:55 (permalink)
+1 (1)
The suggestions of IAN made no difference.  I cannot explain why, filling out a reply now will work when I press "Submit Post", but filling out a reply and pressing "Submit Post" was giving me an error before.   
From the user perspective, there was NO DIFFERENCE.
 

Access Denied

You don't have permission to access "http://www.microchip.com/forums/post.aspx?" on this server.
Reference #18.2fb11160.1575992659.98528a7d

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-Scotty
#9
Jim Nickerson
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Re: Where to get help??? 2019/12/10 09:22:45 (permalink)
+1 (1)
When I enter this search "access denied site:microchip.com" into google I get 1750 hits, quite a few others have posted about this feature before you. 
#10
scotty2541
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Re: Where to get help??? 2019/12/10 09:25:37 (permalink)
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Yes, I understand that you (and most) are not employees.
However, these forum are monitored by employees.  Perhaps I can get their attention.  Since I can find no other way.
 
Seriously...  Even their "Data Sheet Finder" gives me a 404... (I'd post the URL, but it probably won't let me)
 
As to "open a case", perhaps you can tell me how?  Because the support web pages don't.  It only says I can call them when I have a case number.
 
All this is just to see if I want to recommend a device from them.

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-Scotty
#11
Jim Nickerson
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Re: Where to get help??? 2019/12/10 09:31:46 (permalink)
+2 (2)
In my post number 4 is an image of the support page
circled in red is the link text "How to submit"
follow the link, read ALL the text and follow the instructions, as I have already stated. 
#12
LdB_ECM
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Re: Where to get help??? 2019/12/10 10:03:33 (permalink)
+1 (1)
Is this what you are after .. page 20?
https://github.com/LdB-ECM/Docs_and_Images/blob/master/Documentation/001813565.pdf
 
When microchip brought out Atmel there seems to have been an issue with document transfers.
#13
scotty2541
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Re: Where to get help??? 2019/12/10 10:14:00 (permalink)
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Why YES!  Yes it is.  Interesting that I have to go out to GitHub to get it.
 
LdB_ECM
 
When microchip brought out Atmel there seems to have been an issue with document transfers.




Clearly so.  Thanks!

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-Scotty
#14
LdB_ECM
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Re: Where to get help??? 2019/12/10 11:06:46 (permalink)
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I just put it on my github directory just then :-)
I just had a copy from the old Atmel site as I used it in a product and it is the product documentation folder.
Anyhow glad it was right one.
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scotty2541
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Re: Where to get help??? 2019/12/10 11:18:38 (permalink)
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Well, my analysis it not for use as an extension board, but to use the chip itself.  
Initially I'll get the extension board just to do my evaluation.
The first part of the doc talks about firmware loading via the SAM board, and uses some batch file.  I may ask you some questions about that later (?)  But not on this thread.

{Code shown is not to scale}
-Scotty
#16
1and0
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Re: Where to get help??? 2019/12/10 11:43:07 (permalink)
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katela
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Re: Where to get help??? 2019/12/10 15:35:48 (permalink)
+2 (2)
If you really can't open a ticket in the support page, try to contact Microchip on social media, they might guide you. The twitter handle: @MicrochipTech helps sometimes.

Free online Microcontroller Tutorials and Projects for Hobbyists and students. From beginners to advanced. Website: www.studentcompanion.co.za
YouTube Tutorials: https://www.youtube.com/StudentCompanionSA
#18
gpb01
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Re: Where to get help??? 2019/12/11 07:35:04 (permalink)
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>scotty2541: Sorry, but THIS page does not contain what you are looking for?
 
Guglielmo
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scotty2541
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Re: Where to get help??? 2019/12/11 09:58:39 (permalink)
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No, the document "ATWINC1500 AT Command Reference Guide" is not there.
(Same kind of document for the protocol they published for the "WiFly" )

Ldb_ECM linked me to it.
 
And another document "DS00002389" is referenced in the datasheet.  Just try to do a find on that one in the MicroChip website...  Google had to find it for me.

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-Scotty
#20
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