Hot!dead snap

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kuku
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2018/11/07 06:40:19 (permalink)
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dead snap

I try to recovery it via mplab but each time I get this result (picture).

Device manager see snap as "Bossa program port (COM7)"
 
What now?

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#1

12 Replies Related Threads

    NKurzman
    A Guy on the Net
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    Re: dead snap 2018/11/07 07:11:03 (permalink)
    5 (1)
    It says to contact customer support.
    That will require entering a support ticket.
    #2
    prj
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    Re: dead snap 2018/11/07 08:52:35 (permalink)
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    Please plug the Snap back in. Give it a few seconds. Bring up the recovery dialog again. This time leave the Snap plugged in regardless of what the recovery dialog instructs (so do not unplug it when it says to unplug it). Also, if you are seeing it as a COM port already in Device Manager, disregard the process for putting it into recovery mode (in that, the jumper and cable process). Please post the results (even if they are the same). Thanks.
    post edited by prj - 2018/11/07 08:55:11
    #3
    kuku
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    Re: dead snap 2018/11/07 09:18:21 (permalink)
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    NKurzman
    It says to contact customer support. 
    That will require entering a support ticket.

    heh... ;)
    I think that forum is more helpful :)
     
    @prj
    Without any unplug or J3 junction is a bit better. They found com port and try to restore firmware but stay at 34% of writing. In this situation, when I unplug USB then I get info with connection error. So I think that it live but wating for something.
    post edited by kuku - 2018/11/07 09:25:09

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    #4
    prj
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    Re: dead snap 2018/11/07 09:42:07 (permalink)
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    How long was it sitting at 34%? It can be several minutes.
     
    After you unplugged it, and plugged it back in, how did it show up in Device Manager? Was it still the COM port?
     
    Thanks.
    #5
    kuku
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    Re: dead snap 2018/11/07 09:51:42 (permalink)
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    At 34% stay about 5min. After this I get dialog box with error.
    In manager still is visible as COM port.
    #6
    Jim Nickerson
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    Re: dead snap 2018/11/07 11:03:02 (permalink)
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    I wonder if it is plugged into USB 3 or 2 connector ?
    I wonder if  it is  plugged into connector on Hub or PC ?
    I wonder which OS you are running ?
    #7
    kuku
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    Re: dead snap 2018/11/07 11:08:49 (permalink)
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    USB 2, direct to computer, win7 64bit.
    Last info who I see is "flash verify failed (-165)"
     
     
     
    post edited by kuku - 2018/11/07 11:21:01
    #8
    Jim Nickerson
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    Re: dead snap 2018/11/07 11:31:57 (permalink)
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    Sorry, I do not have a machine to try on.
    In some instances I have found changing to a different physical port has made a difference.
    Has it ever worked on this PC ?
    #9
    kuku
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    Re: dead snap 2018/11/07 11:47:49 (permalink)
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    It's brand new but at start I have problem w driver instalation and I reinstal it. Next, Mplab not see snap so I try to recovery it....
    #10
    DevMod1
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    Re: dead snap 2018/11/08 10:20:39 (permalink)
    5 (2)
    Kuku,
    I have sent you a PM (private message) to have the Snap sent back for analysis and will get a new one out to you.
     
    Thanks,
     

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    #11
    oliverb
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    Re: dead snap 2018/12/06 02:00:50 (permalink)
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    I don't have experience with the SNAP but I have known USB devices that worked better with a hub between the device and PC.
    #12
    Howard Long
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    Re: dead snap 2018/12/06 04:38:40 (permalink)
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    oliverb
    I don't have experience with the SNAP but I have known USB devices that worked better with a hub between the device and PC.



    That is correct, some HS hubs and hosts have a limitation on multiple FS devices because they only have a single transaction translator. By adding an HS hub (or HS active extender) in between, it adds an additional transaction translator. Single TT hosts and hubs are a big headache and source of confusion if you try to support multiple FS devices on them!
    #13
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