Hot!XC8 PRO Licence Problem

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AndyDale
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2018/02/16 05:56:40 (permalink)
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XC8 PRO Licence Problem

I regularly receive the XC8 Pro Licence from Microchip Direct but this month I’ve been unable to use it.
All my code has reverted to Free mode and not PRO.
 
I’m using the latest MPLAB X IDE v4.10 with XC8 v1.45 on a Windows 7 64-bit Workstation.
 
Using MPLAB X IDE  > Tools > Licences > Licence Status, I get:
Microchip XC License Manager Version: 2.22
License Path: C:\ProgramData\Microchip\xclm/license/\
               Product: rlm_roam Type: Workstation Version: 1.0 Mode: ?
 
I’ve uninstalled and reinstalled all the MPLAB X IDE v4.10 and XC8 v1.45 and downloaded the licence key several times but still no cigar.
 
I really do need the XC8 PRO Licence Key as my code needs optimising to fit into the PIC memory.
How can I fix this problem?
Cheers Andy
#1

15 Replies Related Threads

    qɥb
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    Re: XC8 PRO Licence Problem 2018/02/16 06:02:58 (permalink)
    +2 (2)
    What sort of license do you have?
    Monthly, or a 12 month HPA?
    When did you last renew it?
     

    This forum is mis-configured so it only works correctly if you access it via https protocol.
    The Microchip website links to it using http protocol. Will they ever catch on?
    PicForum "it just works"
    #2
    AndyDale
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    Re: XC8 PRO Licence Problem 2018/02/16 06:13:01 (permalink)
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    qɥb
    What sort of license do you have?
    Monthly, or a 12 month HPA?
    When did you last renew it?



    Answer: XC8 PRO Licence
    Licence Type: SW006021-SUB
    Monthly Licence Subscription
    Previously renewed Jan 2018 (last month) and has been renewed (and worked) every month since Nov 2016.
     
    When I build my project I get this:
     
    Microchip MPLAB XC8 C Compiler (Free Mode) V1.45
    Build date: Nov 15 2017
    Part Support Version: 1.45
    Copyright (C) 2017 Microchip Technology Inc.
    License type: Node Configuration
    :: warning: (1273) Omniscient Code Generation not available in Free mode
     
     
     
    post edited by AndyDale - 2018/02/16 07:22:09
    #3
    NKurzman
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    Re: XC8 PRO Licence Problem 2018/02/16 09:10:08 (permalink)
    +2 (2)
    You can contact swLicensing@ Microchip. Com for this type of issue.
    #4
    AndyDale
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    Re: XC8 PRO Licence Problem 2018/02/16 10:23:44 (permalink)
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    NKurzman
    You can contact swLicensing@ Microchip. Com for this type of issue.

    Cheers, I've emailed Microchip swLicensing and I'm still waiting for a response. 
    #5
    AndyDale
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    Re: XC8 PRO Licence Problem 2018/02/16 14:42:09 (permalink)
    +3 (3)
    From Microchip Support:
    The licensing admins have identified the problem with your license. There was some data corruption in our licensing system that caused a duplicate entry for your license. This has now been resolved and you should be able to redownload and install the license to enable the Pro license for XC8. 
     
    All fixed:
     
    Microchip MPLAB XC8 C Compiler (PRO Mode) V1.45
    Build date: Nov 15 2017
    Part Support Version: 1.45
    Copyright (C) 2017 Microchip Technology Inc.
    License type: Node Configuration
    #6
    mlp
    boots too small
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    Re: XC8 PRO Licence Problem 2018/02/21 09:49:24 (permalink)
    +4 (4)
    AndyDale
    From Microchip Support:
    There was some data corruption in our licensing system that caused a duplicate entry for your license.
    [...]
    All fixed:

    Yay!
    I'm particularly pleased the problem was not on the client (i.e. your) end, since (1) I wrote that code, and (2) some other poor bunny now has to maintain it.

    Mark (this opinion available for hire)
    #7
    Ferry
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    Re: XC8 PRO Licence Problem 2018/04/14 01:04:48 (permalink)
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    NKurzman
    You can contact swLicensing@ Microchip. Com for this type of issue.

    I am facing the same problem, but I have no idea how to contact swLicensing@ Microchip, this email address can not be used.
    @AndyDale, could you please tell how to get support from swLicensing@ Microchip?
    #8
    Jim Nickerson
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    Re: XC8 PRO Licence Problem 2018/04/16 08:57:49 (permalink)
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    Ferry
    NKurzman
    You can contact swLicensing@ Microchip. Com for this type of issue.

    I am facing the same problem, but I have no idea how to contact swLicensing@ Microchip, this email address can not be used.
    @AndyDale, could you please tell how to get support from swLicensing@ Microchip?


    I am fairly certain NKurzman provided the email address (remove the spaces, inserted to avoid the forum filter )
    #9
    Jim Nickerson
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    NKurzman
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    Re: XC8 PRO Licence Problem 2018/04/16 12:14:03 (permalink)
    +2 (2)
    Yes sorry full email address invite robots and scrapers that flood and kill the address.  I like having that address handy since they are quite helpful there.
    SO yes no spaces.
    #11
    Ferry
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    Re: XC8 PRO Licence Problem 2018/04/17 02:28:39 (permalink)
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    NKurzman
    Yes sorry full email address invite robots and scrapers that flood and kill the address.  I like having that address handy since they are quite helpful there.
    SO yes no spaces.


    Still no reponse after several day.
    #12
    qɥb
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    Re: XC8 PRO Licence Problem 2018/04/17 02:33:39 (permalink)
    +2 (2)
    Several day?
    You were only told to remove the space 17 hours ago.
    When did you finally send an email to the correct address?

    This forum is mis-configured so it only works correctly if you access it via https protocol.
    The Microchip website links to it using http protocol. Will they ever catch on?
    PicForum "it just works"
    #13
    Ferry
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    Re: XC8 PRO Licence Problem 2018/04/17 04:19:03 (permalink)
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    qɥb
    Several day?
    You were only told to remove the space 17 hours ago.
    When did you finally send an email to the correct address?


    I have found the correct the email address before told " remove the space"pink: pink.
    There is responding now after second email.
    #14
    Jim Nickerson
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    Re: XC8 PRO Licence Problem 2018/04/17 05:07:00 (permalink)
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    Ferry,
    What country are you in ?
    #15
    Ferry
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    Re: XC8 PRO Licence Problem 2018/04/17 05:41:59 (permalink)
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    I am in China, but my OS is english version.
    #16
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