Hot!Projects in MPLAB Xpress not retained if logon email changed

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Spacerowa
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2017/05/06 04:19:52 (permalink)
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Projects in MPLAB Xpress not retained if logon email changed

Hi,
A couple of days ago I had to change my logon email to My Microchip and hence MPLAB Xpress IDE.
My login to MPLAB Xpress IDE with the new email address was successful.
But all my previous saved projects created when I logged in with the old email address have disappeared. They are not where I expected, not listed, not visible and I can't find them. They have all apparently disappeared.
How can I retrieve them ? Surely it must be possible. Otherwise the value of a cloud based IDE is much reduced if work is lost when a logon email address is changed.
Help please.
 

//Vbr
Spacerowa
#1

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    mamun
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    Re: Projects in MPLAB Xpress not retained if logon email changed 2017/05/08 11:08:11 (permalink)
    5 (1)
    Hi Spacerowa,
     
    Thank you for bringing this issue to our attention, we are looking into a solution for this as soon as possible. Please private message me your old and new email address so we can get your code recovered and re-link with the new account.
     
    Thanks
    Mamun
    #2
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